The Hazelwell Rated ‘Good’ Across the Board in Recent CQC Inspection

We are delighted to announce that The Hazelwell has once again received a ‘Good’ rating from the Care Quality Commission (CQC) following an unannounced inspection earlier this year. This is a significant achievement, as not only has our overall rating been retained, but all individual areas assessed have now been rated as ‘Good’, demonstrating the consistently high standard of care we provide.

The CQC, which regulates and inspects care homes across the UK, carried out a thorough two-day inspection in January to evaluate the safety, effectiveness, responsiveness, leadership, and overall quality of care at our care home on the Wirral. Their findings highlight the dedication of our team and the warm, welcoming environment we strive to create for our residents.

The report was filled with positive observations about our home, staff, and the experiences of those who live here. Inspectors noted that our residents feel safe, valued, and well cared for, with one of them sharing: "The staff are fantastic and always here if I need them. The staff make me feel safe, and this is my home."

One of the key strengths identified in the inspection was our commitment to person-centred care. The report praised how our team ensures that each resident’s health, well-being, and communication needs are regularly assessed and reviewed. It was noted that staff have a strong awareness of personal preferences and go the extra mile to provide care tailored to each individual.

The leadership and management of The Hazelwell were also highlighted as a key factor in our success. The report stated that our team anticipate and responds to people’s needs, ensuring that residents are as comfortable and content as possible. It also recognised that staff feel valued and supported, enabling them to deliver compassionate, high-quality care every day.

Other highlights from the report included:

• A well-trained and knowledgeable team providing high-quality care.
• A home that is meticulously clean and well-maintained.
• Staff offering exceptional support to residents in planning important life decisions, including end-of-life care.
• A caring and supportive environment where residents feel like part of a family.

One resident beautifully summed up life at The Hazelwell, saying: “The team feel like family and know everyone here. They go that extra mile.”

This positive inspection result is a testament to the passion and hard work of our team, who continually strive to make The Hazelwell a warm, safe, and supportive place to live. We are incredibly proud of this recognition and remain committed to delivering the highest quality of care for our residents and their families. If you want to experience the luxurious lifestyle we offer at The Hazelwell, please get in touch with our team. We would love to find out more about how we can support you or your loved ones' care needs.

To check out our recent inspection report for yourself, click here!